How do I check my Support ticket history?

Even if you don’t have a Namecheap Account or a Support Account with us, you can still submit a ticket to get your questions answered. You’ll simply provide an email address, and we’ll send you an email with your ticket details and a temporary password to your Support Account.

If you want to sign up for a Namecheap account, here’s the Guide steps.

To review your ticket history:

1. Go to https://www.namecheap.com/.

2. Hover over the CONTACT US button on the top left black bar, and select Submit Ticket:

3. You can use either your Namecheap Account or Support Account details to login to our system. If you don’t have a Namecheap Account, use the email address you gave us when submitting the ticket in the ‘Your Username’ field, and the temporary password we sent you via email:

4. Once logged in, click on View Tickets:

5. Scroll to the ticket you’re interested in and click on the subject line to open it. You can also continue the conversation by clicking Add Reply:

6. You can also find specific tickets by doing a keyword or ID search:

7. Another search option is to click View Resolved Tickets:

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