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Join Our Team

Learning and Development Partner

Location: Ukraine, Kharkiv

Experience level: 3+ years experience

Employment Type: Permanent

Product description

At Namecheap, the customer is our focus. We strive to know and understand our customers and prioritize work to add value to their experience. The L&D Partner will serve as a consultant to the business, understanding its needs and providing targeted development to solve problems and close performance gaps. Guided by our five principles- Action, Persistence, Curiosity, Courage and Communication - you will develop solutions that start small, iterate and are improved until we see results. 

Reporting to the Learning Engagement Lead, the L&D Partner will

  • Use a consulting approach to serve the customer and assess learning needs within the business through observations, conversations and asking questions
  • Work as a team with other GT members, including Talent Business Partners, to listen to our customer then translate business needs into timely, relevant solutions
  • Create a relationship and establish trust with stakeholders within the GT and customer teams 
  • Become knowledgeable about the inner workings of the customer’s business in order to identify learning needs to solve the problems they are struggling with, thus enabling better results
  • Collaborate with SME, leaders and other experts to bring immediate and relevant value to the business
  • Collect data and informal feedback on learning products, services & events to continually improve quality & service
  • Facilitate learning including workshops and interactive classes, knowledge sharing and experiential learning for teams in your customers’ business

Your superpowers

  • A thoughtful, careful listener who really hears what people are saying 
  • The drive to be customer-focused, persistent in discovering the real issues and ready to develop and test possible solutions quickly
  • An innate curiosity about business, people and teams; ready to ask questions to identify WHY something matters and to learn about our internal customers and their business
  • Instincts that help you identify the issues and the ability to dig deeper to find the core problem
  • Persuasiveness with a passion and openness to different ways of learning
  • A comfort working with ambiguity, willing to test solutions that start small, and may be imperfect, improving them based on feedback and results
  • A true team spirit and ability to collaborate and work well with a diverse team of people

Key skills

  • Strong communication skills with an ability to ask the right questions and listen to the answer
  • Coaching experience or certification
  • Ability to recognize key aspects of effectiveness/development in leadership, management and teams 
  • Collaborative approach that values the success of the project over individual recognition; willing to lean into the work at all levels
  • Learning and development experience, able to deliver a variety of learning solutions to fit the customer needs; excited to try different strategies to discover what works.
  • The ability to work on multiple projects and prioritize.
  • A desire to learn and grow as a professional; eager for feedback and opportunities to develop new skills

Nice to have

  • Experience with MBTI, Strengths Finder, or other personality inventory
  • Experience with team or leadership development
  • Workshop facilitation
  • Experience with experiential learning as a development tool

Experience desired

Minimum of three years of experience in learning development, and at least 5 years in HR or/and coaching and/or successfully managing people and teams.

We offer

  • Work experience in IT in accordance with international standards;
  • Opportunities for professional development and personal growth;
  • Paid vacation and sick leaves;
  • Football, volleyball and basketball teams, table tennis and other activities
  • Corporate parties and teambuilding activities
  • Fruit days, tea, coffee and milk with vitamin D