Customer Support Specialist

Location: Kharkiv, Ukraine

As a trusted partner of Namecheap (the Fortune 500 global company and second leading ICANN-accredited domain name registrar and web hosting company), ZONE3000 continues to experience rapid growth and success.

Company: Zone 3000

Your Role

Are you a highly motivated individual who dreams of an entry-level job in IT? Are you passionate about serving customers in English with a smile on your face? Do you embrace change and enjoy working in a fast-paced environment?

ZONE3000 is currently looking for a Customer Support Specialist who is excited and curious about working within the technology sector and developing new skills.

As our Customer Support Specialist, you will serve as the liaison between ZONE3000 and their global customers, ensuring all their questions (and complaints) are handled in the most professional and helpful way. Your primary goal? Keeping customers happy and satisfied to ensure future loyalty.

Your Responsibilities

  • Provide excellent customer service (through chats, tickets and the occasional phone call) in English

  • Answering questions and handling complaints in a timely and accurate manner

  • Assistance in helping customers to select, install, and configure Namecheap products

  • Communicate customer feedback to the corresponding departments/staff in order to develop processes designed to better serve customers

  • Be engaged in on-going training and self-education

Your Team: You will report to Customer Service Team Leads

What We Offer

  • An initial training course on all things IT

  • In-office English classes

  • Flexible shift work (mornings, evenings, nights)

  • Complimentary taxi service for later shifts

  • Paid vacation and sick leave

  • Paid gym membership

  • Friendly colleagues with team-building activities

  • A points-based rewards system

  • Complimentary tea, coffee, milk and fruit days

Ready for more?

Step aboard! Your journey is just beginning

Contact us

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