Our Promise

The Namecheap Hosting Guarantee

Choosing a reliable partner to host your website is important for your success. At Namecheap, we're proud to provide hosting that consistently delivers the best in site performance, uptime, security and support.

We use the latest, fastest servers from Dell, HP and Supermicro. All shared, business and reseller hosting web servers have at least two processors, 16 GB of RAM and four hard drives with RAID protection.

We load our servers more lightly than other hosting providers do. This gives your sites breathing room during busy periods and the ability to run more complex scripts. We optimize our servers using CloudLinux, to prevent runaway scripts and processes from causing crashes. Feel free to review our generous Acceptable Usage Policy and compare it to our competitors' policies.

We guarantee that the infrastructure delivering connectivity to our hosting servers is available at least 99.9% of the time, excluding scheduled maintenance. We have full redundancy at all levels within our network, and we're proud to say our network uptime is among the best around.

We take security seriously. We use only the latest hardware and software firewalls. We tweak and secure the Operating Systems our servers run. And we constantly scan and test our defense systems. Our security commitment means your websites are safer with Namecheap.

Like all Namecheap products, our hosting services are backed by the industry's finest customer service team. Should you ever find yourself unhappy with Namecheap hosting, we offer a money-back guarantee. Your satisfaction is our top priority.

Please note that sales of dedicated servers and add-on products (such as licenses, dedicated IPs, server management, etc.) are final and non-refundable.

Need help? We're always here for you.

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