This article is valid for both new plans (purchased on or after June 2, 2026) and legacy Private Email plans (purchased before June 2, 2026).
Grace period
Once a NC Private Email subscription expires, it gets into the Grace period and remains there for 30 days. At this stage, it is not possible to access mailboxes and send/receive emails. Still, you will be able to reactivate the subscription at a regular renewal price; no data will be lost.
Subscriptions in
Active and
Grace states can be renewed normally per guidelines
here.
Redemption periodIf a subscription is not renewed during Grace period, it gets to the
Redemption state.
Once in Redemption, it is only possible to reinstate the subscription at a
regular renewal rate by
contacting support.
Only mailboxes and emails will be restored; contacts, tasks, files
cannot be restored from this state.
Cancellation period
If not reinstated during the Redemption period (30 days), the NC Private Email subscription gets Canceled - it is removed from the server and all the data is lost.
You can check what subscriptions need renewal in your Namecheap account - Expiring Soon section.
