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How to configure ActiveSync (Exchange) account on iPhone

This article is valid for Private Email subscriptions purchased before June 2, 2026.

This tutorial shows you how to synchronize emails, contacts, and appointments of your Namecheap Private Email account on your iPhone. We will use a test email account support@nctest.info in this guide.

NOTE 1: Before setting up an email account this way, make sure you already have the required DNS records and mailbox created.

NOTE 2: If you've set up a Two Factor Authentication (2FA) for your mailbox and wish to use Exchange (ActiveSync) connection, you will need to set up an Application Specific Password. This guide should be useful.


1. Go to your device's Settings:



2. Select Mail >> Accounts and choose Add Account option:






3. From listed options, select Microsoft Exchange:



4. Specify the full email address and set a description of the email account and click Next:


Then, click Configure manually:



5. In the next step, enter the password for the Private Email address:


6. Now you need to enter your full email address, server name, exchange username then enter your account password:

  • Email: your full email address (support@nctest.info)
  • Server: privateemail.com
  • Username: local part of the email address (support)
  • Password: one from your Namecheap Private Email email account
  • Description: any description you like to use for this account
5. The system will verify your account's settings:





Here you can check and edit settings as well.

7. Once the account is created, you will be able to choose additional settings of the exchange account.

It is possible to enable synchronization for the following services:

  • Mail
  • Contacts
  • Calendars
  • Reminders


Now you can create note in your calendar from webmail interface at privateemail.com or your synchronized gadget.

Below you can find the list of the supported features available for iPhone.

Supported:

  • Calendar
  • Address book
  • Tasks
  • Email via Exchange ActiveSync
  • Replying to invitations via email client for third party(non Namecheap Private Email) users (external participants)
Not supported:

  • Responses to invitations via email client for NC Private Email users (webmail only)



That's it!

              
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