My account has been temporarily locked due to suspected fraud, a chargeback or some similar violation of terms of service. What should I do?

Please submit a ticket to our Risk Management department for more information and assistance.

We would like to let you know that such cases can be resolved via the Ticket System only , and only Risk Management department can assist here.

We highly appreciate your understanding in this matter.

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If you need specific help with your account, feel free to contact our Support Team. Thank you.

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