How to re-install VPN on MacOS using Keychain

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MacOS keychain is used to save important security tokens and other sensitive user information.

If you did not provide access to the Keychain when installing VPN application for the first time, please perform the following steps:

1. Close Namecheap VPN application.

2. Delete Namecheap VPN.app from the Applications folder (or any other).

3. Delete the following folders:

/Users/{user_name}/Library/Application Support/com.namecheap.namecheap-vpn-macos
/Users/{user_name}/Library/Logs/com.namecheap.namecheap-vpn-macos
/Users/{user_name}/Library/Containers/com.namecheap.namecheap-vpn-macos
where `user_name` is your local user name

4. Open the System Preference >> Network. Find Namecheap VPN IKEv2 Configuration and remove it if it is present there.

5. Delete the records related to Namecheap VPN from the Keychain:

Screenshot of the Keychain records screen on MacOS

6. Install a Namecheap VPN app again and run it. You should see a Welcome screen and initial login page:

The VPN login screen after installation on MacOS

7. Try to log in. If the system asks about granting permission to add a record in the Keychain, click Allow.

NOTE: In case the Keychain is locked, the system will ask to unlock it once you sign in to the Namecheap VPN app.

8. After you select a preferred location to connect, you will get the "Namecheap VPN wants to use your confidential information stored in Namecheap VPN login in your keychain" message. Click Always Allow to complete the setup:

If you need any further assistance, please contact our Support Team.

Updated

2/11/2021

Viewed

598 times