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{"/api/v1/legalpages-api/posts/read:\"{\\\"slug\\\":\\\"uptime-guarantee\\\",\\\"categorySlug\\\":\\\"hosting\\\"}\"":{"body":{"title":"Namecheap Uptime Guarantee","slug":"uptime-guarantee","stickyMenu":[],"content":[{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>Namecheap offers a monthly Uptime Guarantee (“Guarantee”) for the Hosted Services You purchase from Us. If We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure, You will be eligible for a Service cycle prolongation for the time the Service was unreachable. The maximum Service cycle prolongation given may be one (1) month of free hosting. Downtime must be confirmed by a staff member of our Support Team.\u003c/p>\n","innerContent":["\n\u003cp>Namecheap offers a monthly Uptime Guarantee (“Guarantee”) for the Hosted Services You purchase from Us. If We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure, You will be eligible for a Service cycle prolongation for the time the Service was unreachable. The maximum Service cycle prolongation given may be one (1) month of free hosting. Downtime must be confirmed by a staff member of our Support Team.\u003c/p>\n"]},{"blockName":"core/heading","attrs":{"stickyMenuId":"117bb168-d5b7-4b5c-a20e-4a8d08bd6d09"},"innerBlocks":[],"innerHTML":"\n\u003ch2 class=\"wp-block-heading\" id=\"n-1-services-refund-breakdown\">1. Services Refund Breakdown\u003c/h2>\n","innerContent":["\n\u003ch2 class=\"wp-block-heading\" id=\"n-1-services-refund-breakdown\">1. Services Refund Breakdown\u003c/h2>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>Depending on the type of the Service You use, different remedies may apply:\u003c/p>\n","innerContent":["\n\u003cp>Depending on the type of the Service You use, different remedies may apply:\u003c/p>\n"]},{"blockName":"core/heading","attrs":{"stickyMenuId":"6632a505-f43f-4183-9905-4d31344eb91e"},"innerBlocks":[],"innerHTML":"\n\u003ch2 class=\"wp-block-heading\" id=\"n-2-reseller-vps-accounts\">2. Reseller & VPS Accounts\u003c/h2>\n","innerContent":["\n\u003ch2 class=\"wp-block-heading\" id=\"n-2-reseller-vps-accounts\">2. Reseller & VPS Accounts\u003c/h2>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>All \u003ca href=\"https://www.namecheap.com/hosting/reseller/\" target=\"_blank\" rel=\"noreferrer noopener\">Reseller\u003c/a> and \u003ca href=\"https://www.namecheap.com/hosting/vps/\" target=\"_blank\" rel=\"noreferrer noopener\">VPS\u003c/a> accounts are ensured with a 99.9% monthly Guarantee.\u003c/p>\n","innerContent":["\n\u003cp>All \u003ca href=\"https://www.namecheap.com/hosting/reseller/\" target=\"_blank\" rel=\"noreferrer noopener\">Reseller\u003c/a> and \u003ca href=\"https://www.namecheap.com/hosting/vps/\" target=\"_blank\" rel=\"noreferrer noopener\">VPS\u003c/a> accounts are ensured with a 99.9% monthly Guarantee.\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>The first forty-five (45) minutes, i.e. 0.1%, of Service unavailability per month are not eligible.\u003c/p>\n","innerContent":["\n\u003cp>The first forty-five (45) minutes, i.e. 0.1%, of Service unavailability per month are not eligible.\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>If the Service has been up for less than 99.9% we'll offer a 1-day Service cycle prolongation for each hour the server has been down below this limit.\u003c/p>\n","innerContent":["\n\u003cp>If the Service has been up for less than 99.9% we'll offer a 1-day Service cycle prolongation for each hour the server has been down below this limit.\u003c/p>\n"]},{"blockName":"core/heading","attrs":{"stickyMenuId":"2ad21ed2-a7fa-47d7-982e-ac810e44ce55"},"innerBlocks":[],"innerHTML":"\n\u003ch2 class=\"wp-block-heading\" id=\"n-3-shared-business-dedicated-server-accounts\">3. Shared, Business & Dedicated Server Accounts\u003c/h2>\n","innerContent":["\n\u003ch2 class=\"wp-block-heading\" id=\"n-3-shared-business-dedicated-server-accounts\">3. Shared, Business & Dedicated Server Accounts\u003c/h2>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>A 100% monthly Guarantee covers all Value, Professional, Ultimate, Business, Stellar, Stellar Plus, Stellar Business and Dedicated server accounts.*\u003c/p>\n","innerContent":["\n\u003cp>A 100% monthly Guarantee covers all Value, Professional, Ultimate, Business, Stellar, Stellar Plus, Stellar Business and Dedicated server accounts.*\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>For non-scheduled maintenance/downtime, we'll offer a 1-day Service cycle prolongation for each hour of downtime experienced.\u003c/p>\n","innerContent":["\n\u003cp>For non-scheduled maintenance/downtime, we'll offer a 1-day Service cycle prolongation for each hour of downtime experienced.\u003c/p>\n"]},{"blockName":"core/heading","attrs":{"stickyMenuId":"5974d6df-655e-46a2-8226-b7497f5619de"},"innerBlocks":[],"innerHTML":"\n\u003ch2 class=\"wp-block-heading\" id=\"n-4-mode-of-refund\">4. Mode of Refund\u003c/h2>\n","innerContent":["\n\u003ch2 class=\"wp-block-heading\" id=\"n-4-mode-of-refund\">4. Mode of Refund\u003c/h2>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>To claim a Service cycle prolongation You need to contact Us by submitting a ticket to Namecheap Billing department within the first 10 calendar days after the downtime took place.\u003c/p>\n","innerContent":["\n\u003cp>To claim a Service cycle prolongation You need to contact Us by submitting a ticket to Namecheap Billing department within the first 10 calendar days after the downtime took place.\u003c/p>\n"]},{"blockName":"core/heading","attrs":{"stickyMenuId":"bfefa371-fdea-406e-957e-77a7401a174b"},"innerBlocks":[],"innerHTML":"\n\u003ch2 class=\"wp-block-heading\" id=\"n-5-limitation\">5. Limitation\u003c/h2>\n","innerContent":["\n\u003ch2 class=\"wp-block-heading\" id=\"n-5-limitation\">5. Limitation\u003c/h2>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>Any Service interruption deriving from failure or deficiency of Namecheap infrastructure and equipment may not be eligible if caused or associated with such things as but not limited to:\u003c/p>\n","innerContent":["\n\u003cp>Any Service interruption deriving from failure or deficiency of Namecheap infrastructure and equipment may not be eligible if caused or associated with such things as but not limited to:\u003c/p>\n"]},{"blockName":"core/list","attrs":{"className":"gb-list"},"innerBlocks":[{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>DDoS or similar attacks on Our servers.\u003c/li>\n","innerContent":["\n\u003cli>DDoS or similar attacks on Our servers.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>third-party software failure.\u003c/li>\n","innerContent":["\n\u003cli>third-party software failure.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>You maxing Your resource container.\u003c/li>\n","innerContent":["\n\u003cli>You maxing Your resource container.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>issues resulting from errors or omissions by You.\u003c/li>\n","innerContent":["\n\u003cli>issues resulting from errors or omissions by You.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>interruptions caused by You from custom scripting, coding or the installation of third-party applications.\u003c/li>\n","innerContent":["\n\u003cli>interruptions caused by You from custom scripting, coding or the installation of third-party applications.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>network conditions across the internet (outside of our network), such as between Your ISP and Our data center.\u003c/li>\n","innerContent":["\n\u003cli>network conditions across the internet (outside of our network), such as between Your ISP and Our data center.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>firewall blocks/bans.\u003c/li>\n","innerContent":["\n\u003cli>firewall blocks/bans.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>browser or DNS caching issues.\u003c/li>\n","innerContent":["\n\u003cli>browser or DNS caching issues.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>outages related to the reliability of certain programming environments.\u003c/li>\n","innerContent":["\n\u003cli>outages related to the reliability of certain programming environments.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>any other circumstances beyond our control or that are not reasonably foreseeable.\u003c/li>\n","innerContent":["\n\u003cli>any other circumstances beyond our control or that are not reasonably foreseeable.\u003c/li>\n"]},{"blockName":"core/list-item","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cli>any act of God or force majeur which results in the failure of the service.\u003c/li>\n","innerContent":["\n\u003cli>any act of God or force majeur which results in the failure of the service.\u003c/li>\n"]}],"innerHTML":"\n\u003cul class=\"gb-list\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u003c/ul>\n","innerContent":["\n\u003cul class=\"gb-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\u003c/ul>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>All remedies are at the discretion of Namecheap, based on its investigation of any issue that is covered by this section.\u003c/p>\n","innerContent":["\n\u003cp>All remedies are at the discretion of Namecheap, based on its investigation of any issue that is covered by this section.\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>If Namecheap provides a remedy as described above, or Guarantee, for a particular Service, this shall be Your sole and exclusive remedy for defects in, or issues with, the Service. Namecheap shall not be liable for any consequential or indirect loss or damage caused by the failure of Service.\u003c/p>\n","innerContent":["\n\u003cp>If Namecheap provides a remedy as described above, or Guarantee, for a particular Service, this shall be Your sole and exclusive remedy for defects in, or issues with, the Service. Namecheap shall not be liable for any consequential or indirect loss or damage caused by the failure of Service.\u003c/p>\n"]},{"blockName":"core/heading","attrs":{"stickyMenuId":"45f6add4-4e01-41e6-8a9b-d4884a620551"},"innerBlocks":[],"innerHTML":"\n\u003ch2 class=\"wp-block-heading\" id=\"n-6-amendment\">6. Amendment\u003c/h2>\n","innerContent":["\n\u003ch2 class=\"wp-block-heading\" id=\"n-6-amendment\">6. Amendment\u003c/h2>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>Namecheap may at any time amend or vary the terms of this Guarantee by providing notice on Namecheap’s website.\u003c/p>\n","innerContent":["\n\u003cp>Namecheap may at any time amend or vary the terms of this Guarantee by providing notice on Namecheap’s website.\u003c/p>\n"]},{"blockName":"core/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n\u003cp>*Except for Intel Xeon E3-1220 v3 Series Dedicated server accounts which have a 99.9% monthly guarantee.\u003c/p>\n","innerContent":["\n\u003cp>*Except for Intel Xeon E3-1220 v3 Series Dedicated server accounts which have a 99.9% monthly guarantee.\u003c/p>\n"]}],"seo":{"title":"Namecheap.com - Legal - Uptime Guarantee","canonical":"https://www.namecheap.com/legal/hosting/uptime-guarantee/","breadcrumbs":[{"url":"https://www.namecheap.com/legal/hosting/uptime-guarantee/","text":"Namecheap Uptime Guarantee","id":161}],"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebPage","@id":"https://www.namecheap.com/legal/hosting/uptime-guarantee/","url":"https://www.namecheap.com/legal/hosting/uptime-guarantee/","name":"Namecheap.com - Legal - Uptime Guarantee","isPartOf":{"@id":"https://www.namecheap.com/legal/#website"},"datePublished":"2023-05-09T09:38:58+00:00","dateModified":"2023-12-12T14:01:38+00:00","author":{"@id":"https://www.namecheap.com/legal/#/schema/person/ae87e4ba442dfd366c0331d8b4183dfd"},"description":"Namecheap offers a monthly Uptime Guarantee (\"Guarantee\") for the Hosted Services You purchase from Us. 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