FastVPN protects and respects our customers' privacy, We ensure our customers remain anonymous when using the service and collect as little information as possible.
To that end: we DO NOT TRACK USER BROWSER ACTIVITY (i.e., sites visited, DNS lookups, emails, etc.) Here is the information we collect and why we collect it:
GENERAL USE OF FastVPN
User Specific ID. We create a VPN specific user ID that is shared with the upstream provider for the purpose of:
- Provisioning FastVPN. We share User ID with the upstream provider of networks services to authenticate that you are an authorised user. product;
- Sales/Usage Analysis. We gather information about the use of FastVPN for things such as which features are used/adopted. While this data is initially associated with a User ID, it is then anonymized and analysed in the aggregate.
- Troubleshooting.We gather information about service issues that a customer may be having, ie. things such as bugs and/or crashes. Service issue data is associated with a specific User ID so that we can locate the issue and resolve it. When resolving a service issue, we may share the User ID with our upstream, third party provider as necessary.
Optional Feature: AUTO-PROTECT.
Auto-protect is a feature that reviews WIFI networks available to you, compares them to your trusted list of WIFI networks and automatically uses VPN when using a network that is not on your list.
WIFI network names may be considered location data, which is a type of personal information, depending on the network name and/or as defined by applicable privacy laws. The app will collect and retain WIFI network information for each network you designate as trusted (“Trusted Network”). Trusted Networks reside only within your app, on your device. It is not shared with us or any other third party.
Auto-Protect is an optional feature that is, by default, turned off. You can activate this feature by [instructions]
ANDROID and MacOS USERS: Location Permission Required
Android and macOS users must grant the app permission to use Auto-Protec as your Wi-Fi network information is considered your location data.
The app will only retrieve Wi-Fi network information and compare it against your trusted list. No data will be retrieved after this, nor will it be retained.
FastVPN for Android and Mac
What permissions are required and why?
Our FastVPN app can ask for Location and Notifications permissions.
Location permission is now required in Android OS 10+ and macOS 14+ due to a new operating system limitation that does not allow the app to view available SSID's.
FastVPN does not collect users' GPS location data in any way. It needs to have the list of your device’s known Wi-Fi SSID names as well as the type and the name of the network you are currently connected to. This allows you to use the Untrusted Network notifications to set and manage the "Trust" status for these networks and allow the app to trigger the actions based on the rules you have defined.
The prompt asking for this permission will only appear when you enable the Untrusted Network notifications. If you don’t plan to use this feature, you can have the granted earlier permission removed.
Our app has no other need for your location other than to provide the SSID name.
Notifications permission is required for our app to send notifications status alerts such as:
- You connect to an untrusted or insecure Wi-Fi network.
- To provide you with Internet traffic updates and data reports.
- If one of your VPN servers is not working or has been terminated.
- If you're unable to connect or reconnect to VPN for any reason.
If you need any further assistance, please contact our Support Team.