We regret to let you know that we are experiencing an issue with our Support Helpdesk system.
As a result, we are unable to process any emails and assist you in chats.
Our team is investigating the issue, and we are doing our best to come back online.
We sincerely apologize for the inconvenience.
Stay tuned for updates in this post.
Update @ 12:05 PM EDT | 16:05 UTC
Dear Customers,
Unfortunately, the issue is still present.
Meanwhile, our Customer Support Team is providing support via Microsoft Teams and emails.
Please check on how to request support through email: https://www.namecheap.com/support/knowledgebase/article.aspx/227/5/how-can-i-request-support-via-email/
Emergency Teams accounts can be found below:
Domain Support:
namecheap1
namecheap2
namecheap3
namecheap4
namecheap5
Hosting Support:
namecheap6
SSL Support:
namecheap9
Domain Transfers Support:
namecheap10
Hosting Transfers Support:
namecheap11
Managed WordPress Support:
live:.cid.d05bca5918cd3f4d
Private Email Support:
live:.cid.19487adb22e4e066
Billing Support:
live:.cid.f4bb718e1b033727
We sincerely apologize for the inconvenience.
Stay tuned for updates in this post.
Kind regards,
Namecheap Support Team
Update @ 12:43 PM EDT | 16:43 UTC
Dear Customers,
We are glad to let you know that the issue with the Chat Support Helpdesk has stabilized. The chat widget is located at the bottom right corner on any page of our website. We are also ready to assist you in emails.
We continue to closely monitor the situation. Please stay tuned.
Kind regards,
Namecheap Support Team
Update @ 13:13 PM EDT | 17:13 UTC
Dear customers,
We are glad to let you know that the issue is considered resolved.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team