Dear Customers,
We regret to inform you that our upstream provider, Sectigo Certificate Authority (CA), is currently experiencing issues with delivering DCV (domain control validation) emails for SSL certificates.
We are communicating with Sectigo CA technical support, and will keep you updated.
Feel free to contact our SSL support team via Live Chat or email sslsupport@namecheap.com if you have any questions.
We also encourage you to try alternative SSL validation methods.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 7:45 PM EST January 19 | 00:45 UTC, January 20
Dear customers,
To our regret, the issue is still present. The Sectigo team is working on the resolutions.
Once we have any news, we will let you know about it in this status post.
We apologize for the inconvenience. Your understanding is appreciated.
Kind regards,
Namecheap Support Team
Update @ 8:55 PM EST January 19 | 01:55 UTC, January 20
Dear customers,
We are sorry to inform you that, along with delays in receiving DCV emails, another issue occurred. Unfortunately, there are also delays in the issuance.
Our team is in touch with the Sectigo CA on this matter. They are working on the resolution. We will keep you updated via this post as well.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Namecheap Support Team