Dear Customers,
We regret to inform you that our upstream provider Sectigo is currently experiencing issues with their signing servers. As a result, certificates may be issued and delivered with a significant delay.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with Sectigo CA technical support and will keep you updated.
We assure you that after the issue is resolved, all queued SSL certificates will be promptly issued and delivered to SSL admin email addresses.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 3:27 PM EDT | 19:27 UTC
Dear Customers,
The Sectigo team has identified the root cause of the certificate issuance delays and has implemented a fix.
Services are gradually returning to normal operation, and the team is continuing to monitor system performance closely.
The next update will be shared within 2–4 hours or once the issue has been fully resolved.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 7:13 PM EDT | 23:13 UTC
Dear customers,
Based on our observations, there are no longer any delays in certificate issuance. Therefore, the issue can be considered resolved.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team