Dear Customers,
We regret to let you know that we are experiencing an issue with our email support helpdesk. As a result, emails may be processed with a delay.
Our team is investigating the issue and will keep you updated via this post.
Still, we are ready to assist you in chats. Head to our Help Center, and click the widget located in the bottom right.
We sincerely apologize for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 10:14 AM EDT | 14:14 UTC
Dear customers,
Our team has identified the issue and is actively working to resolve it.
You may continue sending emails to us; however, please note that processing may take longer than usual. We sincerely apologize for any inconvenience this situation may be causing.
The next update will be provided in approximately 3 hours, or sooner if we have any significant news to share.
Thank you very much for your patience and understanding.
Kind regards,
Namecheap Support Team