Dear Customers,
We are experiencing temporary technical issues that affect the Supersonic CDN service. As a result, websites connected to the Supersonic CDN service may experience “This site can’t be reached” errors or other connection issues.
The issue has been escalated to the responsible team. We are working hard to resolve it as quickly as possible.
ETA:
Unfortunately, there is no ETA at the moment. We will keep you regularly updated via this status post.
We sincerely apologize for the inconvenience it may cause. Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 01:00 PM EDT | 17:00 UTC
The responsible team has identified the possible cause of the issue and is working on a fix. Still, no ETA for now.
Update @ 02:00 PM EDT | 18:00 UTC
The issue caused only partial disruptions of the Supersonic CDN service. Not all websites connected to the Supersonic CDN service experience the described issues. The fix is in progress. However, we do not have an ETA at the moment.
Update @ 02:43 PM EDT | 18:43 UTC
The responsible team applied a potential fix. The issue should be resolved for now. Yet, we are monitoring the services to ensure stability after the changes were implemented.
Update @ 03:13 PM EDT | 19:13 UTC
We are glad to inform you that the issue has been fully resolved.