Dear Customers,
Our communications service provider will be conducting a series of planned maintenance from September 3 to September 25, 2025.
During the maintenance window, there may be intermittent delays or failures delivering SMS to United States and Canada handsets, which can affect the usage of the Two-Factor Authentication feature on our website, namely Namecheap account login using the SMS 2FA feature.
The time frames for the maintenance are as follows:
Sep 3, 11:00 PM – Sep 4, 3:00 AM EDT | Sep 4, 03:00 – 07:00 UTC
Sep 4, 11:00 PM – Sep 5, 3:00 AM EDT | Sep 5, 03:00 – 07:00 UTC
Sep 10, 11:00 PM – Sep 11, 3:00 AM EDT | Sep 11, 03:00 – 07:00 UTC
Sep 17, 11:00 PM – Sep 18, 3:00 AM EDT | Sep 18, 03:00 – 07:00 UTC
Sep 24, 11:00 PM – Sep 25, 3:00 AM EDT | Sep 25, 03:00 – 07:00 UTC
This will not affect any of your services; however, some verification/authentication options used by our support team may be limited for a brief period.
Our Customer Support Team will be available via Live Chat and by email should you have any questions or concerns. We sincerely apologize for the inconvenience.
Kind regards,
Namecheap Support Team