Support Helpdesk Scheduled Maintenance, November 18th, 2018.

Dear Customers, We will be performing scheduled maintenance on the server where our support helpdesk is located on Sunday, November 18th on 08:00 UTC,  3:00 AM EST. During the maintenance window our support website https://support.namecheap.com/ will be unavailable; as a result, we will not be able to process any emails/tickets or chats. The maintenance will … Continue reading Support Helpdesk Scheduled Maintenance, November 18th, 2018.

Domains migration from Enom/Tucows to Namecheap

Dear Customers, We announced in December last year that we’ll be using our direct ICANN registrar accreditation for all new domain registrations, renewals and transfers. In January we successfully transferred a huge part of the domains from Enom to our registration platform. Now we are glad to inform you that we are planning to proceed … Continue reading Domains migration from Enom/Tucows to Namecheap

[PLANNED] Scheduled Maintenance on Core Network Equipment in C31, C32, C33 cabinets, November 15

Dear Customers, Please be informed about a scheduled core network maintenance taking place in our PhoenixNAP datacenter in in C31, C32, C33 cabinets on Thursday, November 15 starting at 14:00 PM EST | 19:00 UTC. Maintenance window: 1.5 hours. What is planned to be done: During the maintenance window we are going to update optic connections in the … Continue reading [PLANNED] Scheduled Maintenance on Core Network Equipment in C31, C32, C33 cabinets, November 15

[Completed] Scheduled Website Builder Maintenance, November 7

Dear Customers, Please be informed that a scheduled maintenance of Website Builder on our Shared servers will take place on November 7. This essential maintenance will ensure that the service continues to deliver optimum performance. The maintenance is going to be started on Wednesday, November 7, @ 3:00 AM EST | 08:00 UTC. Maintenance window: 1 … Continue reading [Completed] Scheduled Website Builder Maintenance, November 7

Scheduled maintenance of upstream platform on November 13-14, 2018

Dear Customers, This is to let you know that on November 13-14, 2018 our upstream provider will be having a scheduled service platform maintenance. Domain availability checks, registrations, renewals, updates, transfers and WHOIS of some TLDs, such as .berlin .bio .desi .hamburg .how .kiwi .ltda .menu .xn--3ds443g .paris .physio .ski .soy .sucks .voting .com.au  .net.au .org.au … Continue reading Scheduled maintenance of upstream platform on November 13-14, 2018

Scheduled maintenance of upstream platform on November 12-13, 2018

Dear Customers, This is to let you know that on November 12-13, 2018 our upstream provider will be having a scheduled service platform maintenance. Domain availability checks, registrations, renewals, updates, transfers and WHOIS of some TLDs, such as .berlin .bio .desi .hamburg .how .kiwi .ltda .menu .xn--3ds443g .paris .physio .ski .soy .sucks .voting .com.au  .net.au .org.au … Continue reading Scheduled maintenance of upstream platform on November 12-13, 2018

[Updated] TEMPORARY TECHNICAL ISSUES WITH PRIVATE EMAIL SERVICE

Dear Customers, We regret to inform you that Private Email Service is experiencing temporary issues at the moment which results in Private Email Webmail and IMAP/POP3/SMTP connection accessibility. During this time, webmail login may give errors and email clients may be not able to connect. Our technical team is working on the issue and doing … Continue reading [Updated] TEMPORARY TECHNICAL ISSUES WITH PRIVATE EMAIL SERVICE

[Updated ]Issue with .COM.SG domains registrations

Dear Customers, We are currently experiencing issues with .COM.SG domain registrations. As a result, it is not possible to register .COM.SG  domains from our site. The submitted registration order will fail with error “Extended attribute: sg_legaltype is required”. The case has been escalated to our upstream provider. They are aware of the issue and are doing their best … Continue reading [Updated ]Issue with .COM.SG domains registrations

Issue with .FR domains registrations

Dear Customers, We are currently experiencing issues with .FR domain registrations. As a result, it is not possible to register .FR  domains from our site. The submitted registration order will fail with error “FRLegalType is required”. The case has been escalated to our upstream provider for further investigation. Please allow some time for the issue to … Continue reading Issue with .FR domains registrations

[Updated] Issues with the transfer of some country code TLDs to Namecheap

Dear Customers, Since we are experiencing connectivity issues with our upstream provider  it is not possible to transfer *.UK, *.ES and .CA. Thus, we have excluded these TLDs from our Transfer Page. Please refrain from updating IPS tag for your *.UK domains to ENOM in the meantime as this will result in additional charges and … Continue reading [Updated] Issues with the transfer of some country code TLDs to Namecheap