[Resolved] The Private Email service is temporarily unavailable in some locations

Dear Customers,

We regret to inform you that the Private Email service is temporarily unavailable in some locations . As a result, the webmail interface may not be accessible for certain users.

Estimated Timeframe: Unfortunately, we do not have an ETA at this time.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding. Please rest assured that our team is working to resolve the issue as quickly as possible.

Meanwhile, you may try accessing your account using another Internet connection or VPN (if available).

We will continue to provide updates here as soon as more information becomes available.

Best regards,
Namecheap Team

Update on 10th of October, 2025 @01:15 PM EDT | 17:15 UTC

Dear Customers, we would like to inform you that the issue has been resolved.