Dear Customers,
We regret to inform you that earlier some users experienced issues with the Private Email ordering process, which could result in the error “500: Error: the link is invalid.” during subscription creation.
Estimated Timeframe: Unfortunately, we do not have an ETA at this time.
We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding.
Best regards,
Namecheap Team
Update on February, 17th @08:36 AM EST | 13:36 UTC
The paid Private Email plans are not affected and the issue only impacts trial activations.
During the changes, some customers attempting to activate a 2-month trial may have experienced purchase failures.
Workaround: Affected users should reselect either the 1-month trial option or a 1-year paid plan and complete the order again.
Update on February, 17th @10:30 AM EST | 15:30 UTC
Dear Customers, we would like to inform you that the issue has been resolved.