[Resolved] Issues with the Support Helpdesk – November, 20, 2023

Dear Customers,

We regret to let you know that we are experiencing an issue with our support helpdesk; as a result, we are unable to assist you in chats.

Our team is investigating the issue and we are doing our best to come back online.

Meanwhile, our Customer Support Team is providing support via the following Skype accounts and the ticket system. Please follow this link to submit a ticket with us: https://support.namecheap.com/index.php?/Tickets/Submit

Domain Support:

namecheap1
namecheap2
namecheap3
namecheap4
namecheap5

Hosting Support:

namecheap6
namecheap7
namecheap8

SSL Support:

namecheap9

Transfer Assistance Support:

namecheap10

Pre-Sales Support:
namecheap11

Managed WordPress Support:
NCsk15@outlook.com

Private Email Support:
live:.cid.19487adb22e4e066

Billing Support:
live:.cid.f4bb718e1b033727

We sincerely apologize for the inconvenience. Stay tuned for updates in this post.

Kind regards,
Namecheap Support Team

Update@ 6:42 AM EST | 11:42 UTC

Dear customers,

We’re glad to let you know that the issue is resolved.

Please contact us in chats and tickets if you need assistance.

We highly appreciate your patience and understanding!

We apologize for the inconvenience caused.

Kind regards,
Namecheap Support Team