Dear Customers,
We are currently experiencing issues with the automatic activation of free cPanel PositiveSSL certificates on the Shared Premium server 349.
Newly provided free cPanel PositiveSSL certificates are not activated automatically on this server.
Our team is working to resolve this ASAP, and we’ll update this post with all developments.
Meanwhile, if you face such an issue, you may trigger automatic implementation of your SSL certificate via the Namecheap SSL plugin in cPanel as described in this guide.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 02:25 AM EDT | 06:25 UTC
Dear customers,
We are glad to let you know that the issue has been resolved.
New certificates are installed automatically. As for the certificates that were affected by the issue, they can be installed using a Namecheap SSL plugin – you can follow this guide for step-by-step instructions.
If you have any questions or need any assistance, we will be happy to help. Our support team is available 24/7.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team