Dear Customers,
We regret to let you know that we are experiencing an issue with our email support helpdesk. As a result, we are unable to process any new emails at the moment.
Our team is investigating the issue and will keep you updated via this post.
Our support team is ready to assist you in chats. The chat widget is located at the bottom right corner of this page: https://www.namecheap.com/help-center/live-chat
We sincerely apologize for the inconvenience.
Kind regards,
Namecheap Support Team
Update@ 11:50 PM EDT | 15:50 UTC
Dear Customers,
We are glad to let you know that the issue is resolved.
Feel free to contact us both via emails or live chat.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update@ 13:17 PM EDT | 17:17 UTC
Dear Customers,
Regretfully, the issue has reoccurred, and we are still unable to process new emails. The fix is currently being implemented.
Incoming emails may be processed with a delay.
We will provide an update as soon as the issue is fully resolved.
Kind regards,
Namecheap Support Team
Update@ 14:15 PM EDT | 18:15 UTC
Dear Customers,
Please be informed that the issue is still present.
Unfortunately, we do not have any ETA so far. We will surely keep you updated on the progress.
We appreciate your understanding!
Kind regards,
Namecheap Support Team
Update@ 16:28 PM EDT | 20:28 UTC
Dear Customers,
We are pleased to inform you about the issue resolution.
Our support team is ready to assist you via both emails and live chat.
Thank you for being patient!
Kind regards,
Namecheap Support Team