Dear Customers,
We regret to inform you that our upstream provider Sectigo CA is currently experiencing issues with delivering DCV (domain control validation) emails for SSL certificates.
Unfortunately, we do not have an ETA for the issue resolution. We are communicating with Sectigo CA technical support and will keep you updated.
Feel free to contact our SSL support team via Live Chat or send an email to sslsupport@namecheap.com if you have any questions.
We also encourage you to try alternative SSL validation methods. Find more details here: https://www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/
Please accept our sincere apologies for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 4:00 PM EST | 21:00 UTC
Dear customers,
Unfortunately, the issue has not been resolved yet. The Sectigo team is working on the fix. We do not have any ETA so far.
We will surely keep you updated on the progress. We will update this post every 2-4 hours.
We appreciate your understanding!
Kind regards,
Namecheap Support Team
Update @ 7:35 PM EST December 9 | 00:35 UTC December 10
Dear customers,
We would like to provide an update regarding the ongoing issue.
Unfortunately, the incident has not yet been fully resolved, and the Sectigo team is still actively working on a solution.
We will inform you as soon as we have further news.
Thank you for your patience and understanding!
Kind regards,
Namecheap Support Team
Update @ 02:00 AM EST | 07:00 UTC, December 10
Dear customers,
Unfortunately, the issue is still present. We are in active communication with the Sectigo team, and they are working on resolving it.
We will update you as soon as we have any news.
Thank you for your understanding.
Kind regards,
Namecheap Support Team
Update @ 04:38 AM EST | 09:38 UTC, December 10
Dear Customers,
We are glad to let you know that the issue is considered resolved.
However, please note that due to the backlog, certificates using email validation may be issued with a slight delay.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 01:40 PM EST | 18:40 UTC, December 10
Dear Customers,
We regret to inform you that the issue with delivering DCV (domain control validation) emails reoccurred.
Unfortunately, we do not have an ETA for the issue resolution. We are in contact with Sectigo CA technical support and will keep you updated once have any news.
Meanwhile, alternative validation methods can be used: https://www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/
Please accept our apologies for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 5:38 PM EST | 22:38 UTC, December 10
Dear Customers,
We regret to inform you that the issue remains unresolved. The Sectigo team is actively working on a fix.
We will provide you with an update as soon as new information becomes available.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 01:35 AM EST | 06:35 UTC, December 11
Dear Customers,
We are pleased to inform you that the issue has been resolved.
We appreciate your understanding and patience.
Kind regards,
Namecheap Support Team