Dear Customers,
We regret to inform you that our upstream provider, Sectigo, is currently experiencing issues on their side. As a result, certificates may be issued and delivered with a delay.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with Sectigo CA technical support and will keep you updated.
We assure you that after the issue is resolved, all SSL certificates will be promptly issued and delivered to the SSL admin email addresses.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 05:32 AM EDT | 09:32 UTC
Dear customers,
Unfortunately, the issue is not resolved yet. The Sectigo team is working on the fix. We do not have any ETA so far.
We will surely keep you updated on the progress. We will update this post every 2-4 hours.
We appreciate your understanding!
Kind regards,
Namecheap Support Team
Update @ 05:55 AM EDT | 09:55 UTC
Dear customers,
We are glad to let you know that the issue has been resolved.
The issuance of certificates is now being processed without any delays.
Thank you for your patience!
Kind regards,
Namecheap Support Team