Dear Customers,
We regret to inform you that our upstream provider Sectigo is currently experiencing issues with their signing servers. As a result, certificates may be issued and delivered with a significant delay.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with Sectigo CA technical support and will keep you updated.
We assure you that after the issue is resolved, all queued SSL certificates will be promptly issued and delivered to SSL admin email addresses.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
update@ November 19, 10:00 PM EST | November 20, 3:00 UTC
Dear Customers,
Unfortunately, the issue is still being investigated. We do not have any ETA at the moment.
We will provide the update once we have any news or in 2 hours.
Your patience is highly appreciated.
Kind regards,
Namecheap Support Team
update@ November 20, 12:00 AM EST | 5:00 UTC
Dear Customers,
To our regret, the issue is not fixed yet and we have no ETA for resolution. We are in touch with Sectigo CA and will let you know once we have any news.
The next update will be once we have any news or in 2 hours.
We appreciate your patience.
Kind regards,
Namecheap Support Team
update@ 2:00 AM EST | 7:00 UTC
Dear customers,
Unfortunately, the issue is still ongoing. The Sectigo technical team is working on the issue.
We’re sorry for any possible inconvenience.
The next update will be once we have any news or in 2-4 hours.
Thank you for your patience and understanding!
Kind regards,
Namecheap Support Team
update@ 6:00 AM EST | 11:00 UTC
Dear customers,
We regret to inform you that the issue is still present.
Please accept our apologies for the inconvenience.
We will update this status post when we have any news or in 2-4 hours.
We appreciate your patience and understanding!
Kind regards,
Namecheap Support Team
update@ 7:13 AM EST | 12:13 UTC
Dear customers,
We have an update that the Sectigo team has applied a fix to the system. It has improved its current performance. There is a backlog of orders to be processed.
We expect the issue to be fully resolved in the coming hour- two.
When it’s done, we update this status post.
Thank you for your patience and understanding!
Kind regards,
Namecheap Support Team
update@ 7:57 AM EST | 12:57 UTC
Dear customers,
We’re glad to let you know that the issue is solved and SSL certificates are issued as usual.
We apologize for the inconvenience the issue caused.
We appreciate your patience and understanding!
Kind regards,
Namecheap Support Team