Dear Customers,
Our SSL Certificate provider, Sectigo, is currently experiencing issues with their email servers.
As a result, automated emails from them may experience delays.
We are communicating with Sectigo CA technical support and will keep you updated.
Feel free to contact our SSL support team via Live Chat or send an email to sslsupport@namecheap.com if you have any questions.
We also encourage you to try alternative SSL validation methods to email validation. Visit our Knowledgebase article for more details.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 04:40 AM EST | 09:40 UTC
Dear customers,
We would like to provide an update regarding the ongoing issue.
Unfortunately, the incident has not yet been fully resolved, and the Sectigo team is still actively working on a solution.
We will inform you as soon as we have further news.
Thank you for your patience and understanding!
Kind regards,
Namecheap Support Team
Update @ 06:40 AM EST | 11:40 UTC
Dear Customers,
To our regret, the issue has not been resolved yet. The issue is Sectigo’s top priority and we will share updates here when we receive them or the issue is resolved.
Thank you for your understanding.
Your patience is highly appreciated!
Kind regards,
Namecheap Support Team
Update @ 08:43 AM EST | 13:43 UTC
Dear Customers,
Unfortunately, the issue is still present, and we remain in close contact with the Sectigo team. They are actively working to resolve the issue as quickly as possible.
Thank you very much for your understanding and patience.
We will keep you updated and inform you as soon as there are any news or once the issue has been fully resolved.
Kind regards,
Namecheap Support Team
Update @ 12:43 PM EST | 17:43 UTC
Dear Customers,
Please be informed, the issue is still ongoing.
Unfortunately, we do not have any ETA so far. We will surely keep you updated on the progress.
We appreciate your patience.
Kind regards,
Namecheap Support Team
Update @ 05:07 AM EST | 10:07 UTC, January 12
Dear Customers,
To our regret, the issue is still present, and the Sectigo team is actively working to resolve it as soon as possible. As soon as the issue is fixed, we will provide an update here.
We sincerely appreciate your patience and understanding while this matter is being addressed.
Kind regards,
Namecheap Support Team
Update @ 06:07 AM EST | 11:07 UTC, January 12
Dear Customers,
We regret to inform you that our upstream provider Sectigo is currently experiencing issues with their signing servers. As a result, certificates may be issued and delivered with a significant delay.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with Sectigo CA technical support and will keep you updated.
We assure you that after the issue is resolved, all queued SSL certificates will be promptly issued and delivered to SSL admin email addresses.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 07:17 AM EST | 12:17 UTC, January 12
Dear Customers,
Unfortunately, the Sectigo team is still investigating the issue, and there is currently no ETA available. As soon as we receive any updates, we will inform you here.
Thank you for your precious patience and understanding. We sincerely apologize for any inconvenience this may be causing.
Kind regards,
Namecheap Support Team
Update @ 09:17 AM EST | 14:17 UTC, January 12
Dear customers,
To our regret, the Sectigo team is still identifying the root cause of issues and there is no ETA for the resolution at the moment.
When we have any news on the case, we will update you in this status post.
Please accept our apologies for the inconvenience. Your understanding is appreciated.
Kind regards,
Namecheap Support Team