Dear Customers,
We regret to inform you that our upstream provider, SSL.com, is currently experiencing issues that are causing delays in certificate issuance.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with SSL.com CA and will keep you updated.
If you have already completed the Domain Control Validation (DCV) process, no further action is required. Please allow some additional time for your certificate to be issued.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 7:10 PM EDT | 23:10 UTC
Dear customers,
We are glad to let you know that the issue has been resolved, and new SSL certificates are being issued successfully now.
As for the certificates that were affected during the outage, they should be issued by the SSL.com CA; however, we do not have an ETA, regretfully.
If you need an urgent solution, it may be possible to cancel the affected certificate and purchase and activate a brand new one. In this case, please contact our Support Team for assistance.
Please accept our apologies for the inconvenience.
Kind regards,
Namecheap Support Team