Dear Customers,
We regret to inform you that our upstream provider Sectigo is currently experiencing issues on their side. As a result, certificates may be issued and delivered with a delay.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with Sectigo CA technical support and will keep you updated.
We assure you that after the issue is resolved, all SSL certificates will be promptly issued and delivered to SSL admin email addresses.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 7:48 AM EDT | 11:48 UTC
Dear customers,
Unfortunately, the issue is not resolved yet. The Sectigo team is working on the fix. We do not have any ETA so far.
We will surely keep you updated on the progress. We will update this post every 2-4 hours.
We appreciate your understanding!
Kind regards,
Namecheap Support Team
Update @ 1:20 PM EDT | 17:20 UTC
Dear customers,
We are sorry to inform you that the issue is still present. There is no ETA at the moment. However, we are keeping in touch with the Sectigo team regarding the fix.
We will keep you updated on the progress. We will update this post every 3-4 hours.
We appreciate your patience and understanding!
Kind regards,
Namecheap Support Team
Update @ 4:15 PM EDT | 20:15 UTC
Dear clients,
To our regret, the issue has not been fixed yet. Our upstream provider, Sectigo, is still working on the resolution.
Please accept our apologies for the inconvenience.
Kind regards,
Namecheap Support Team