Dear customers,
We regret to inform you that we are currently experiencing temporary software issues on VPS and Dedicated servers. The clients who use Nginx + Apache as web server might experience the “Misdirected Request” error on hosted websites.
The issue is caused by a recent security update to EasyApache 4, affecting servers using both Nginx and Apache together. Unfortunately, we do not have an ETA regarding the issue resolution.
We are awaiting updates from the upstream vendor and will apply the fix as soon as it is available. We apologize for any inconvenience this may cause and appreciate your patience.
We will post updates in this status post throughout the process to keep you informed. We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 5:40 AM EDT | 09:40 UTC
The issue is still being investigated. The next update will be provided in the next 4 hours.
Update @ 9:40 AM EDT | 13:40 UTC
The issue is still being investigated. The next update will be provided in the next 6 hours. Thank you for your patience.
Update @ 12:10 PM EDT | 16:10 UTC
The required fix was released by the cPanel team for EA-Nginx as well as workarounds for other setups.
Our Tech team has already updated EA-Nginx packages for Complete Management users.
As for other types of management, it’s still might be required to check whether EA-Nginx is up-to-date and update it if needed just like it’s described in cPanel’s article.
In case you still face this issue or our help is required with the instructions, please let us know.
Thank you for your patience!