Dear Customers,
We regret to inform you that our upstream provider Sectigo CA is currently experiencing issues with delivering DCV (domain control validation) emails for multi-domain SSL certificates.
Unfortunately, we do not have an ETA for the issue resolution. We are communicating with Sectigo CA technical support and will keep you updated.
Feel free to contact our SSL support team via Live Chat or send an email to sslsupport@namecheap.com if you have any questions.
We also encourage you to try alternative SSL validation methods. Find more details here: https://www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/
Please accept our sincere apologies for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 03:00AM EDT | 07:00 UTC
Dear Customers,
Please be informed, the matter remains unresolved and is currently under investigation by the Sectigo CA (certificate authority).
Unfortunately, we do not have any ETA so far. We will surely keep you updated on the progress.
Kind regards,
Namecheap Support Team
Update @ 10:00 AM EDT | 14:00 UTC
Dear Customers,
We are in contact with our upstream provider, but unfortunately, there are no updates. The Sectigo team is working on resolving the issue.
We will keep you informed here as soon as the issue is fully resolved or as soon as we receive any news.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 03:00 PM EDT | 19:00 UTC
Dear Customers,
We have received an update from Sectigo that the issue is in its final stage of resolution.
We will keep you updated here once the issue is fully resolved.
Thank you for your patience.
Kind regards,
Namecheap Support Team
Update @ 09:20 PM EDT | 01:20 UTC
Dear Customers,
Sectigo Certificate Authority is still working on the issue resolution.
We will let you know via this post once the issue is resolved.
Thank you for your understanding.
Kind regards,
Namecheap Support Team
Update @ 03:30 AM EDT | 07:30 UTC
Dear Customers,
Unfortunately, the issue is still being fixed. We do not have updates at the moment.
Once we have some information, we will let you know here.
Your patience is highly appreciated!
Kind regards,
Namecheap Support Team