Dear customers,
We are currently experiencing an increased load on our Support Team in the Hosting department, primarily caused by outdated WordPress installations vulnerable to the recently reported critical issue (CVE-2022-21661).
If you are using a WordPress version prior to 5.8.3, we strongly encourage you to update your WordPress installation, along with all plugins and themes, to ensure the security and stability of your website.
In light of the ongoing situation, if you have received an email from us regarding your WordPress version, please review the email with a subject: “IMPORTANT: Critical vulnerability in your WordPress installation” carefully and follow the provided instructions before submitting a support request. This will help us prioritize and assist customers more efficiently.
Should you have any questions after reviewing the provided information, you are welcome to contact our Support Team.
We appreciate your understanding and cooperation.
Update @ 29 April, 8:38 AM EDT| 12:38 UTC
Dear customers,
We are glad to let you know that the load has decreased in the Hosting department and we’re ready to process your requests as usual.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team