Dear Customers,
We regret to inform you that Private Email Service is experiencing temporary issues with mailbox accessibility.
Unfortunately, we do not have any ETA so far. Our technical team is already investigating the issue. We will surely keep you updated on the progress.
We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding in this matter. We’ll keep you updated here on a regular basis as we learn more details.
Kind Regards,
Namecheap Support Team
Update @ 5:15 AM EDT | 9:15 UTC
IMAP, POP3, SMTP, and DAV access are also unavailable.
Incoming email delivery is delayed; no email loss is expected.
Update @ 5:20 AM EDT | 9:20 UTC
Private Email subscription management is also affected. Subscription purchase, billing operations, and mailbox creation are not working.
Update @ 5:26 AM EDT | 9:26 UTC
We have identified the issue. ETA to restore the services is 10 minutes.
Update @ 5:34 AM EDT | 9:34 UTC
Estimated time to restore services: ~5 minutes. Please accept our apologies for the delay.
Update @ 5:43 AM EDT | 9:43 UTC
Unfortunately, the resolution has been delayed; we do not have a concrete ETA for now – our teams are working on fixing the issue. We highly appreciate your patience and understanding in this matter.
Update @ 6:15 AM EDT | 10:15 UTC
The issue should be resolved now.
We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.