Dear Customers,
We regret to inform you that Private Email is currently experiencing temporary issues related to an incident affecting our third-party provider, Imperva. More details are available on the Imperva Status Page.
The issue is affecting both the Private Email webmail and mail clients. Some users may experience difficulties accessing their mailboxes, synchronizing messages, or connecting to Private Email through their mail clients.
Our team is already investigating the issue and working with the provider toward a resolution.
Estimated Timeframe: Unfortunately, we do not have an ETA at this time.
We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding. We’ll keep you updated here on a regular basis as we learn more details.
Update @ 05:30 AM UTC / 01:30 AM EDT
The issue with the Private Email has been resolved.
We thank you for your patience.