Dear Customers,
We regret to inform you that Private Email Service is experiencing a temporary issue with sending emails from Private Email accounts via Webmail.
The emails you sent are currently delayed; they are not lost – we expect them to be sent soon.
Workaround: Sending from email clients using an SMTP connection should not be affected. You can find a list of guidelines on the setup here.
Estimated Timeframe: 30 minutes
We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding in this matter. We’ll keep you updated here on a regular basis as we learn more details.
Kind Regards,
Namecheap Support Team
Update @ 10:20 PM EDT, August 30 | 2:20 UTC, August 31
Some of the delayed emails are still in the queue and are being processed. Please allow it some time – we appreciate your patience.
New emails are already being sent without delays.
Update @ 10:25 PM EDT, August 30 | 2:25 UTC, August 31
The delayed emails have been sent.
Everything has been restored – sending is now working as usual.
We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.