Dear Customers,
We’re currently experiencing issues with our support helpdesk. This means we are unable to process emails, but we can still assist you via live Chat. Head to our Help Center, and click the widget located in the bottom right.
Our team is working to resolve the issue ASAP, and we’ll keep this post updated with the latest developments.
We sincerely apologize for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 9:05 AM EDT | 13:05 UTC
Dear customers,
To our regret, the issue is still present.
We are keeping in touch with our Tech Team, who is working on the fix. Once we have an update, we will let you know via this status post.
Your patience is appreciated.
Kind regards,
Namecheap Support Team
Update @ 9:55 AM EDT | 13:55 UTC
Dear customers,
We are happy to let you know that the issue is resolved.
You can reach out to us via email as usual.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 10:16 AM EDT | 14:16 UTC
Dear customers,
Unfortunately, it appears that some emails submitted within these timeframes: August 20, 7:50-9:45 AM EDT | 11:50 – 13:45 UTC will be delivered to our system with a significant delay, and as a result, the email requests may be processed with a delay.
If you contacted us during this timeframe via email and did not receive a reply, please contact us again just in case.
Thus, we are keeping this status post open for now.
Kind regards,
Namecheap Support Team