Dear Customers,
This is to inform you about a forthcoming Private Email Maintenance.
The update will take place on July 7th, 2026, at 2:00 AM EDT | 06:00 UTC. This update is necessary to apply software updates to maintain a secure, stable, and high-performing infrastructure.
Duration: up to 1 hour
Services impacted: During the whole maintenance window, the following services will not be available for Private Email users with Launch, Expand, ans Scale plans, i.e. customers who created a Private Email subscription on or after June 2, 2026):
- Users will not be able to access their emails over IMAP or POP3 (including Webmail).
- Incoming emails will be gathered in a queue and delivered once the service becomes available after the maintenance.
- Outgoing emails will be sent, but copies of sent emails won’t be placed in the Sent folder due to IMAP/POP3 unavailability.
The users with the new (abovementioned) plans will see errors such as “Error occurred. Email has not been loaded”; “Error occurred while loading emails”; “Something went wrong. Try to reload the page.” and similar on Webmail.
We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.
Kind regards,
Namecheap Support Team