Dear Customers,
We regret to inform you that our upstream provider Sectigo is currently experiencing issues with their signing servers. As a result, certificates may be issued and delivered with a slight delay.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with Sectigo CA technical support and will keep you updated.
We assure you that after the issue is resolved, all queued SSL certificates will be promptly issued and delivered to SSL admin email addresses.
We sincerely apologize for the inconvenience, and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 02:45 PM EDT | 18:45 UTC
Dear Customers,
According to the Sectigo certificate authority, the root cause of the issue has been identified.
While it is being mitigated, you may still encounter delays in the certificate issuance.
Once the issue is resolved, we will update you via this status post.
Your patience is highly appreciated.
Kind regards,
Namecheap Support Team
Update @ 03:23 PM EDT | 19:23 UTC
Dear Customers,
We are glad to let you know that the issue is resolved.
Certificates are issued within expected time frames.
Thank you for your understanding!
Kind regards,
Namecheap Support Team