Temporary Technical Issues with the Supersonic CDN service and Web-based automation certificate activation method – November 19, 2025

Dear Customers,

We are experiencing temporary technical issues that affect the Supersonic CDN service. As a result, the websites with enabled Supersonic CDN service can experience “Your connection is not private”, “This site can’t be reached”, or 502 error(s).

Also, we are experiencing issues with Web-based automation certificate activation method.

For certificate activation, please use alternative methods such as manual activation or via the SSL Manager. Unfortunately, activation through Web-based automation is currently unavailable.

You can find more about different methods of certificate activation here: https://www.namecheap.com/support/knowledgebase/article.aspx/794/67/how-do-i-activate-an-ssl-certificate/

The issue has been escalated to the responsible team. We are working hard to resolve it in the shortest time. 

ETA: 

We will keep you regularly updated via this status post.

We sincerely apologize for the inconvenience it may cause. Thank you for your patience and understanding.

Kind regards,
Namecheap Support Team