Dear Customers,
We regret to inform you that the Private Email service is currently experiencing temporary issues with the webmail at https://privateemail.com.
Users may receive the following error messages: “Failed to synchronize messages” or “Error occurred while loading emails”.
Our team is already investigating the issue and working on a resolution.
Estimated Timeframe: Unfortunately, we do not have any ETA so far.
We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding in this matter. We’ll keep you updated here on a regular basis as we learn more details.
Kind Regards,
Namecheap Support Team
Update @ 10:39 PM EDT | 2:39 PM UTC
Dear Customers, we would like to let you know that email delivery is not affected, but the issue with our webmail persists.
Our team is still actively working on resolving the issue. We appreciate your continued patience and will share further updates as soon as they become available.
Update @ 10:55 PM EDT | 2:55 PM UTC
The issue with the Private Email webmail has been resolved.
We thank you for your patience.