Dear customers,
We would like to let you know that we are going to proceed with a software maintenance to upgrade MariaDB version from 10.6 to 11.4 on our Reseller Hosting Servers. The maintenance will take place on Thursday, September 25, at 3:30 AM EDT | 07:30 UTC. This maintenance is essential to ensure our system’s stability and performance.
Maintenance window: 8 hours;
Expected downtime: up to 30-60 minutes;
Affected services:
- Access to MySQL service
- Websites which are using MySQL service
- LVE statistics will be unavailable for this period
Affected servers:
Resellers: 6-9, 11-19, 21-22, 31-32, 34-35, 37-52, 54-62, 66-74.
Rest assured that we will do our best to minimize the maintenance window and downtime.
We will post updates in this status post throughout the process to keep you informed. We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind Regards,
Namecheap Support Team
Update @ 3:30 AM EDT | 07:30 UTC
The maintenance has been started.
Update @ 11:14 AM EDT | 15:14 UTC
The maintenance has been extended for 1.5 hours. All the servers apart from Reseller 62 are fully functional and have their software upgraded. The ETA for Reseller Server 62 is 1:00 PM EDT | 17:00 UTC.
Update @ 12:23 AM EDT | 16:23 UTC
The maintenance has been completed.