Dear Customers,
We regret to inform you that we are currently facing technical issues with Autobackup service on Shared hosting servers. As a result, it’s not possible to restore databases from the Autobackup menu. However, File restoration is not affected at the moment.
Our team is actively working on the issue resolution. Unfortunately, we have no ETA so far.
We will provide updates as soon as the issue is resolved. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Should you have any questions, feel free to contact our Support team.
Kind regards,
Namecheap Support Team
Update @ 10:04 AM EDT | 14:04 UTC
We have applied the fix on one server and are working on applying it globally across all Shared Hosting servers as soon as possible. We’ll provide an update within 2 hours.