Dear Customers,
We regret to inform you that our upstream provider Sectigo is currently experiencing issues with their signing servers. As a result, certificates may be issued and delivered with a significant delay.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with Sectigo CA technical support and will keep you updated.
We assure you that after the issue is resolved, all queued SSL certificates will be promptly issued and delivered to SSL admin email addresses.
We sincerely apologize for the inconvenience, and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 6:00 PM EDT | 22:00 UTC
Dear customers,
Unfortunately, the issue is not fixed yet. We are monitoring the situation and will provide updates once we have any.
We appreciate your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 6:59 PM EDT | 22:59 UTC
Dear customers,
Our upstream provider Sectigo is currently performing scheduled planned maintenance. It may not be possible to activate, reissue, or download any Sectigo SSL certificate, as you will likely encounter various errors during the process.
The timeframe for maintenance is as follows:
May 17, 22:59 UTC – May 18, 01:00 UTC
May 17, 6:59 PM – 9:00 PM EDT
You can refer to another status post on that matter: https://www.namecheap.com/status-updates/planned-sectigo-ca-scheduled-maintenance-may-17-18-2025/
We will update you on whether the issue persists after the maintenance.
Thank you for your patience.
Kind regards,
Namecheap Support Team
Update @ 9:10 PM EDT | 01:10 UTC
Dear customers,
The planned scheduled maintenance on Sectigo CA is finished. However, to our regret, the issue with SSL issuance is still present.
According to the update from Sectigo CA, the issue has been identified, and they are working on the fix. Unfortunately, we don’t have an ETA at the moment.
At the moment, certificates may be issued and delivered with a significant delay. We are sorry for the inconvenience.
We will update you once we have any news. Your patience is appreciated.
Kind regards,
Namecheap Support Team
Update @ 12:00 AM EDT, May 18, 2025 | 04:00 UTC, May 18, 2025
Dear customers,
Unfortunately, the issue is not fixed yet. We are monitoring the situation and will provide updates once we have any.
We appreciate your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 04:00 AM EDT, May 18, 2025 | 08:00 UTC, May 18, 2025
Dear customers,
Unfortunately, the issue is still ongoing. The Sectigo team is actively working on resolving it.
At this moment, we do not have an ETA.
We will keep you updated as soon as we receive any news.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 08:00 AM EDT, May 18, 2025 | 12:00 UTC, May 18, 2025
Dear Customers,
We are glad to let you know that the issue is considered resolved.
We will continue to monitor the backlog to ensure that all certificates in the queue are issued promptly.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team