Dear Customers,
We regret to inform you that, currently, we are facing issues with hosting renewals.
The orders may fail with the following errors: “The operation has timed out” and “No invoice to pay for service”. Our Billing Team is working on reprocessing such orders.
Also, it may not be possible to add the hosting renewal to the shopping cart. The error is “No Item added to the cart. Item(s) you are trying to add to cart are not valid.”
Please rest assured that we are also working on the resolution of the issue. Unfortunately, we have no ETA so far. We will surely keep you updated on the progress.
We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.
Should you have any questions, feel free to contact our Support team anytime.
Kind regards,
Namecheap Support Team
Update @ 08:40 PM EDT, April 29 | 00:40 UTC, April 30
We are glad to let you know that the issue is resolved and the normal service has been successfully restored.
Should you have any questions, please contact our Support team.
Thank you for your patience