[Resolved] Connectivity issues on our Customer Support team side – May 17, 2026

Dear Customers,

Our Customer Support Team is currently experiencing connectivity issues, which may lead to delays in replies.

Please accept our apologies as we work to resolve the issue ASAP.

To ensure your query is addressed quickly and reliably, we recommend sending an email rather than initiating a chat until we restore normal service.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,

Namecheap Support Team 

Update @ 08:53 AM EDT | 12:53 UTC

Dear Customers,

We are glad to let you know that the issue has been resolved.

Thank you for your patience and understanding!

Kind regards,
Namecheap Support Team

Update @ 09:40 AM EDT | 13:40 UTC

Dear Customers,

Regretfully, the issue reoccurred.

To ensure your query is addressed quickly and reliably, we recommend sending an email rather than initiating a chat until we restore normal service.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Namecheap Support Team

Update @ 10:52 AM EDT | 14:52 UTC

Dear Customers,

We are pleased to inform you that the issue has been resolved.

Thank you for your patience and understanding.

Kind regards,
Namecheap Support Team