Dear Customers,
Our SSL Certificate provider, Sectigo, is currently experiencing issues with their email servers.
As a result, automated emails from them may experience delays.
We are communicating with Sectigo CA technical support and will keep you updated.
Feel free to contact our SSL support team via Live Chat or send an email to sslsupport@namecheap.com if you have any questions.
We also encourage you to try alternative SSL validation methods to email validation. Visit our Knowledgebase article for more details.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 04:40 AM EST | 09:40 UTC
Dear customers,
We would like to provide an update regarding the ongoing issue.
Unfortunately, the incident has not yet been fully resolved, and the Sectigo team is still actively working on a solution.
We will inform you as soon as we have further news.
Thank you for your patience and understanding!
Kind regards,
Namecheap Support Team
Update @ 06:40 AM EST | 11:40 UTC
Dear Customers,
To our regret, the issue has not been resolved yet. The issue is Sectigo’s top priority and we will share updates here when we receive them or the issue is resolved.
Thank you for your understanding.
Your patience is highly appreciated!
Kind regards,
Namecheap Support Team
Update @ 08:43 AM EST | 13:43 UTC
Dear Customers,
Unfortunately, the issue is still present, and we remain in close contact with the Sectigo team. They are actively working to resolve the issue as quickly as possible.
Thank you very much for your understanding and patience.
We will keep you updated and inform you as soon as there are any news or once the issue has been fully resolved.
Kind regards,
Namecheap Support Team
Update @ 12:43 PM EST | 17:43 UTC
Dear Customers,
Please be informed, the issue is still ongoing.
Unfortunately, we do not have any ETA so far. We will surely keep you updated on the progress.
We appreciate your patience.
Kind regards,
Namecheap Support Team