Dear Customers,
We regret to inform you that our upstream provider Sectigo CA is currently experiencing issues with delivering DCV (domain control validation) emails for SSL certificates.
Unfortunately, we do not have an ETA for the issue resolution. We are communicating with Sectigo CA technical support, and will keep you updated.
Feel free to contact our SSL support team via Live Chat or email sslsupport@namecheap.com if you have any questions.
We also encourage you to try alternative SSL validation methods.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Namecheap Support Team
Update @ 5:49 PM EST | 22:49 UTC
Dear customers,
We would like to provide an update regarding the ongoing issue.
Unfortunately, the incident has not yet been fully resolved, and the Sectigo team is still actively working on a solution.
We will inform you as soon as we have further news.
Thank you for your patience and understanding!
Kind regards,
SSL Support Team
Update @ 9:25 PM EST Dec 16 | 02:25 UTC Dec 17
Dear Customers,
We are pleased to inform you that the issue has been resolved.
We appreciate your understanding and patience.
Kind regards,
SSL Support Team