How to transfer a domain from

When a domain is transferred the name servers associated with the domain will stay the same (e.g., and However, as the domain is no longer with the Old Registrar, the Old Registrar’s name servers will stop responding to any queries for your domain. This causes downtime until you switch your domain to our DNS. Check out how to reduce downtime in this case in this Knowledgebase article.

: If you are using a third party DNS like your hosting company, the domain transfer will not cause any downtime issues (as the DNS server settings will not change during the transfer).

Before submitting a transfer request with us please obtain Auth/EPP code (if applicable) from, make sure that the domain is unlocked and contact information associated with the domain is valid and up-to-date.

1. How to unlock your domain with

  • Login to your account;
  • In the Account Dashboard section mouse over Domains and click Manage:

  • gregister_dashboard.png

  • Click on the domain name you want to unlock:

  • register_dashboard.png

  • Locate ENABLE/DISABLE DOMAIN LOCK section and click Disable Domain Lock button:

  • register_unlock.png

  • Choose 'Continue'.

How to obtain Auth/EPP code:
  • Click the domain name for which you want to receive the Auth/EPP Code;
  • Scroll to the bottom of the page and click Obtain Auth Info Code:

  • register_obtainauthcode.png

  • Click Continue Transfer;
  • Choose Request Auth Code.
You should receive an email with the Auth Code within 3-4 days.

3. How to check your contact information:

Before starting transferring your domain name you need to verify that the Administrative contact information (especially the email address) is up-to-date at – you will need to approve verification email that is sent to that address. It is very important that Whois Privacy Protection service is disabled. You need to contact Support to do that.

Also, if current Administrative email address is invalid or you do not have access to that address it is required to change it. You can check contact details listed for your domain at the moment using Namecheap WHOIS tool.

You can change contact details of your domain by following these steps:

  • Click the domain name you are about to change contact information for;
  • Locate DOMAIN CONTACTS (WHOIS CONTACTS) section and click 'View Registrant, Administrative Contact and Technical Contact';
  • Choose the Contact you would like to change the details for and click 'Edit':

  • register_changecontacts.png

  • Make necessary changes and click Continue.
Note: It may take up to 24 hours for changes to take effect.


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If you need specific help with your account, feel free to contact our Support Team. Thank you.

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