[Resolved] Issues with the Support Helpdesk – February 12, 2021

Dear Customers,

We regret to let you know that due to the network issues resulting in emergency maintenance we are also experiencing issues with our support helpdesk; as a result, our team is not fully able to process emails/tickets and assist you in chats. Our team is investigating the issue and we are doing our best to come back online. Meanwhile, our Customer Support Team is providing support via Skype. The following are our emergency Skype accounts:

Domain Support:

namecheap1
namecheap2
namecheap3
namecheap4
namecheap5

Hosting Support:

namecheap6
namecheap7
namecheap8

PrivateEmail Support:

namecheap6

SSL Support:

namecheap9

Transfer Assistance Support:

namecheap10

Pre-Sales Support:

namecheap11

We sincerely apologize for the inconveniences. Stay tuned for updates in this post.

Kind regards,
Namecheap Support Team


Update @ 12:17 UTC | 7:17 AM EST

Dear Customers,

We are glad to let you know that the network issues have been resolved. We are available back in chats and tickets and will be happy to help you with your requests.

Kind regards,
Namecheap Support Team