[Resolved] Issues with transfer processing

Dear customers,

We are having intermittent issues with transfer processing. They get mistakenly marked as canceled by the system, while being active at the Registry. Thus you may receive transfer cancellation notices.

Please do not worry, the matter is being investigated now, and we will keep you updated here.

We are sorry for the inconvenience and hope for your understanding and patience.

Regards,
Support Team

Update @ 06:56 EDT | 10:56 UTC
The issue has been resolved. We will still need some time to get things back on track, but there should be no new cases. No actions will be required on your part. Thank you for your cooperation!