Dear Customers,

We regret to inform you that Private Email Service is experiencing temporary issues at the moment which results in Private Email Webmail and IMAP/POP3/SMTP connection accessibility. During this time, webmail login may give errors and email clients may be not able to connect. Our technical team is working on the issue and doing their best to resolve it as soon as possible.

Estimated Timeframe:  No ETA.

We are constantly working on the improvement of our Private email service in order to assure the smooth and stable work of the platform. We would like to inform you that the temporary fix has been found while we are working on a permanent solution. On the way to improvements, some users may experience the above-mentioned errors intermittently. If you experience the issue, please rest assured that our team is already aware of it and is doing our best to mitigate it as soon as possible. We will keep you informed via this status post with the most actual information on the matter.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind Regards,
Namecheap Support Team

Update @2:45  PM EDT | 18:45 UTC – October 8th
The issue is reported to be fixed. Our technical team is monitoring the situation in order to make sure the matter will not occur in the future. Thank you for your patience and understanding.

Update @3:20 AM EDT | 7:20 UTC  – October 9th
We are glad to inform you that the issue was resolved, so we are closing this status post.

Update @5:00 PM EDT | 9:00 UTC  – October 10th
The issues with Webmail/IMAP/POP3/SMTP connections persist intermittently. We are working on the issue at the moment.

Update @12:30 AM EDT | 4:30 UTC  – October 15th
The issues with Webmail/IMAP/POP3/SMTP connections still occurs intermittently. The technical team is aware of the matter and working hard to get it solved in the nearest time.
Thank you for your patience and understanding regarding the matter.

Update @6:40 AM EDT | 10:40 UTC  – October 15th
Unfortunately,  issues with Webmail/IMAP/POP3/SMTP connections may occur for some used intermittently. Please rest assured that our technicians are working on the matter and implementing the fix once the issue is in place to ensure the minimum downtime.

Update @6:00 AM EDT | 10:00 UTC  – October 16th
We regret to let you know that there are no news on resolving the root cause of the issue at the moment. We will keep you updated in this status post.

Update @10:07 AM EDT | 14:00 UTC  – October 17th
Our technical experts identified the root cause of the issue and are working on the fastest resolution. We will keep you updated.

Update @11.38 AM EDT | 15.38 UTC – October 18th
We are glad to announce that the necessary actions to resolve the issue have been taken. We monitor the situation and will let you know immediately once we have any news.

Update @11.28 AM EDT | 15.28 UTC – October 19th
No issues have been observed after the fix. However, as the issue has been complex we will continue monitoring the situation within the next several days. If you have any questions please contact our Support Team.